Challenge: Develop a leadership training program for thousands of managers of the associates charged to maintain an excellent customer experience amid a global pandemic.
The award-winning team at AllenComm developed a solution of blended, digital, and instructor-led leadership training with the aim to:
- Scale to meet the demand of training learners in more than 2,000 locations
- Innovate to create an engaging blended learning solution that would maximize their power to build company culture and a successful customer experience
- Impact through a successful transformation in the way Panera developed its next group of great leaders.