Allen Communication Empowers United Airlines to Create e-Learning In-House

Companies to Share Success Story at Training Fall 2004 Conference & Expo

SALT LAKE CITY (September 17, 2004) — Allen Communication and United Airlines will present “Building In-House Expertise Together” at Training Fall 2004 Conference and Expo in San Francisco Oct. 13 at 8 a.m. The companies will share how Allen Communication empowered United’s Onboard Service in-house training team to develop its first elearning course on a tight deadline and develop future e-learning independently.

United needed a course developed quickly to support training flight attendants for the launch of its new low-fare service, Ted. After only a week of mentoring at Allen Communication’s Salt Lake City headquarters, United’s two-person team developed “Ted Training”, a 52-screen interactive e-learning course, in under 6 weeks.

Replacing detailed scripts typed on a word processor, Allen Communication’s FastFlex process streamlined United’s development cycle, letting instructional designers script directly into a set of customizable, pre-programmed learning activity templates.

From January through March of this year, approximately 2,500 flight attendants in Denver and Las Vegas participated in “Ted Training” to prepare for Ted’s initial rollout. Since then, 4700 additional flight attendants nationwide have completed the training.

“We empower our clients,” said Ron Zamir, president and CEO of Allen Communication, “We educate them in our best practices and share our technology. This is a unique approach in the elearning development industry, and we’re proud when our clients succeed.